So far, I am very pleased. They have kept me informed of every step of the process and my son was approved for the Disability Tax Credit! We had tried this on our own 2 or 3 years ago but had been turned down. I highly recommend this company. As for the tax refund, I haven't received that yet but even if I only get a small amount back it is better than nothing, and going forward we can claim our son on income tax.